WE HAVE JUST ADDED THE HENTY DESIGNS HYDRATION PACKS TO OUR CATALOG!

Returns & Warranty

Return Policy

  • We will accept returns of product up to 30 days from the date of purchase.
  • The product must be unused and in the original packaging.
  • The amount returned will be the full value less the shipping cost if shipping was free ($3 domestic).

Warranty

NeatIce warranties its products to be free from defects in materials or workmanship for a period of 1 year from the original date of purchase. Any NeatIce product that is found by NeatIce to be defective in materials or workmanship will be repaired or replaced at the sole discretion of NeatIce provided it is returned to the factory freight prepaid. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, or use other than that for which the product was intended.  If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the NeatIce product. NeatIce shall not be held liable for any indirect, special, or consequential damages. 

 

Please contact support@neatice.com for return or warranty instructions.